Faq
faq
common question answer
when does the shipping starts
The shipping is started by AU Showroom once the payment from the Buyer is secured in the escrow account.
if the buyer returns and item, who pays for shipping
As specified in the escrow terms, if the Buyer rejects the merchandise, the Seller is required to pay for return shipping fees.
Where do I send my payment?
Your payment has to be sent only after calling AU Showroom to request the payment instructions.
when should I use AU Showroom escrow service?
The services offered through AU Showroom support most online transactions. It’s ideal for exchanging higher-end items (above $500 in value) that merit the security and peace of mind that AU Showroom delivers. Typically, our customers use our service when the Buyer and Seller are unknown to each other, for purchases made on auction sites, classified ad sites, business-to-business e-commerce sites, and online merchants.
What is an inspection period, when does it start, and how long does it last?
The Inspection Period is the specified amount of time agreed upon by both parties in which the Buyer may examine the merchandise after receipt. The time frame selected for the Buyer can range between 1 to 30 days and must be agreed upon by all parties at the beginning of the transaction. The Inspection Period begins when the Buyer receives the item. The Buyer must accept or reject the goods within this period. Buyers and Sellers should make sure the inspection period provides adequate time for any authentication and/or appraisal process that may be necessary to complete the transaction.
What if I want to purchase the vehicle using financing?
Arrangements can be made to accept funds from financing institutions. Please verify with the financing institution whether payment can be made to a third party such as AU Showroom before beginning the transaction.
If i have any questions about the product, do i contact AU Showroom ?
No. AU Showroom is a neutral third-party that protects both the Buyer and Seller to ensure the transaction is processed. We have no knowledge about what is actually being sold. In most cases, AU Showroom has a very limited relationship with either party. If the Buyer has any questions, they should contact the Seller directly.
How does AU Showroom protect me?
With AU Showroom, every step in your transaction is verified with proven tracking and verification procedures. AU Showroom ships and tracks delivery of the merchandise and the Seller isn’t paid until the Buyer accepts the merchandise, or the agreed upon inspection period expires.
How do I check the status of my transactions?
Although we offer telephone and email support, the simplest way to check the status of your transaction is by using our tracking page – Search Your Tracking
Do you keep merchandise in storage?
Yes. We can keep merchandise in storage for transactions made through our escrow service.
How long does it take for sellers to be paid?
Wire Transfers and checks sent by express delivery within the U.S. are received within one business day. Wire Transfers sent internationally can take three to five business days to be received. Checks sent express delivery internationally are received within two business days. ACH disbursements are completed within three business days. Checks sent by the USPS are dependent on where the check is sent (domestic versus international). When a Buyer uses a credit card or PayPal for payment, there is a three business day hold before funds reach our trust account and can be sent to the Seller.
Do you verify that the item shipped is the motor vehicle listed?
Yes. Before starting the shipping AU Showroom verifies if the item shipped is the motor vehicle listed.
As the buyer, what happens to my money when I send it to AU Showroom
Your funds remain in our secured escrow non-interest bearing trust account until the transaction concludes.
How long does it take to process my payment?
Wire transfers are processed when received into the AU Showroom trust account. International wires typically take three to five business days to reach our account. Credit card and PayPal payments are processed the same or next business day. Checks and Money Orders are not approved until 10 business days after AU Showroom receives the payment; with the exception of U.S. Postal money orders which can be verified upon receipt. Severn Sea only processes payments during business hours, Monday through Friday, from 8:00am to 11:00pm (PDT/PST).
How long does it take for buyers to be refunded?
If, by any reason, the item does not pass the Buyer’s inspection, it will be returned to the Seller, on Seller’s expense and the funds will be returned to the Buyer in full in within 24 hours.
When are funds released by the buyer?
AU Showroom may release funds to the Seller after the Inspection Period has ended. The Inspection Period is agreed upon by both parties and commences once the Buyer confirms receipt or AU Showroom confirms delivery of merchandise. In the event the transaction closes without involvement from the Buyer, a 48 hour notice may be sent to the Buyer. Funds are released to the Seller the same or next business day after successful completion of a transaction and upon verification by AU Showroom.
Can I view or pick up the merchandise from your storage facility?
To help ensure the integrity of merchandise, the access on our storage areas or adjacent to cargo handling and storage areas is strictly prohibited. Unauthorized access to our facilities can lead to employee and visitor injuries and, in some cases, fatalities. Prevention is essential. Visitors must possess photo identification for documentation purposes upon arrival. Visitors will visibly display temporary identification. In order to gain Visitor Access Authorization, a person must be the owner of an item stored in one of our storage facilities.
What is included in your service?
Online escrow is a five-step process. It protects the Seller by verifying funds and protects the Buyer by allowing inspection of the merchandise before funds are disbursed.
How does the buyer decline the item sent by seller?
The Buyer has the Inspection Period (a length of time agreed to by both parties) to accept the items. If dissatisfied, the Buyer must return the items to the Seller. Once the item is returned, AU Showroom will release the funds back to the Buyer. In any case, on return, the Seller is responsible for return shipping fees.
How are buyers refunded?
In the event of a cancelled transaction, the Buyer’s funds will be refunded back to the original source of the payment method used to pay AU Showroom
Who can I use to ship the merchandise?
To enable AU Showroom to protect all parties, AU Showroom requires that merchandise be sent only via AU Showroom shipping services.